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Need help with your car rental?
Phone: 0800-141-466

What to Remember Before Returning Your Car Hire at the Airport in New Zealand

returning rental car at the airport

Keep this article handy on your New Zealand road trip to ensure that you return your car rental to the airport without any issues. Book your New Zealand road trip with VroomVroomVroom and explore beautiful New Zealand without stressing about the return process.

Clean the car

Make sure the rental car is in the same condition as it was when you picked it up. Avoid cleaning charges by returning it in pristine condition. There are car washing and cleaning locations in most towns that you can use to clean your rental. A simple search on Google for car washing locations nearby will display them.

Fill the fuel tank

Unless your car rental booking states otherwise, you will need to return the rental car with a full tank of fuel. Failure to do so will result in an additional fuel charge. These charges usually have a fee attached to them and make it more expensive than if you just did it yourself.

Report any damage

Accidently damaged the vehicle while on your trip? We recommend letting the car rental company know about any damage before returning it. If the car is still driveable, you should still be able to continue on your trip. Do you have insurance that covers the rental vehicle excess? If you don’t, you will need to pay the cost of the damage, up to the excess amount stated in your rental agreement. The amount you pay will vary and will not exceed the excess amount, even if the car is written off.

Airports can be busy

Do you have a connecting flight? Being earlier is highly recommended to avoid missing your flight. Depending on the airport, these types of locations can get super busy and can be difficult to navigate. It’s better to be a bit early and have time to relax than being stressed and running late.

Read more about the process of Airport Car Rental in New Zealand.


Be on time or if you're late, notify the car rental company.

Make sure that your return your vehicle on time to avoid paying any extra fees. There is usually at 30-minute grace period that car rental companies will allow, however, beyond this time may lead to an extra day rental charged to you. Keep note of the date and time your rental is due back and plan your drive to avoid any surprises. Having an itinerary and knowing how long it takes to get to certain destinations will take out the guesswork when returning your rental on time. If you know you will be late returning the car, give the car rental company a call. Tell them when your estimated time of arrival is. This means they will be aware of the situation.