Hertz Car Hire Terms & Conditions - Summary of Key Points

This summary has been prepared by VroomVroomVroom.com.au as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from this supplier. Customers will be required to accept Hertz Rental terms when collecting the vehicle.

This quote includes:

  • G.S.T, Airport taxes and surcharges if applicable,
  • Stamp duty,
  • Basic insurance cover (LDW) for cars with an excess of $3450 inc GST, ($4025 for premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes). Excess reduction insurance can be purchased separately upon arrival.
  • Signified kilometre amount (generally unlimited)
  • Vehicle Registration,
  • One way fees if applicable,
  • All vehicle fees related to the booking, eg. Vehicle drop fees, premium location fees, corporate location fees wherever applicable.

This quote will not include:

  • Excess reduction and other protection plans which can be purchased at the counter for (from) $29.90* per day inc GST to lower excess to $nil ($35.65* inc GST for specialty fleet). Please contact Hertz for further insurance information. Refer to our Excess Reduction Guide - below.
  • Child Seats or booster seats can be purchased after confirmation for $59.80* inc of GST per rental - see below for details.
  • An age surcharge for renters in between the ages of 21 and 25. Please note that for renters under age 25 an additional daily age differential charge may apply. Fee can vary at locations.
  • Extra kilometres travelled when applicable (generally unlimited, additional km rate for standard fleet (0.20c per additional km)
  • Any extras signed up for upon arrival, eg. ski racks, ski chains, car seats, or GPS - see below
  • NeverLost (GPS) is offered at almost all New Zealand locations, subject to availability, for a daily fee of $12.60* incl GST (see below for details).
  • Please include Ferry Terminal fee of NZD $46.00* plus GST for second rental on Inter Island reservation.
  • Credit Card - A credit card surcharge of 1.99% plus GST will apply to qualifying rentals.

*All extra add-ons will attract additional percentage taxes and surcharges 

Modifying Booking

Modifying your booking may change the original quoted price.

AIRPORT PICKUP: IMPORTANT

Accurate Flight Details and Flight arrival time are extremely important. Correct details are a requirement of suppliers to guarrantee the reservation. Delays will occur if the incorrect details are added to the reservation - and some suppliers will not hold the reservation longer that 1 hour unless notified.

Hint: if you are delayed - visit the counter of the supplier at your departing airport.

DOWNTOWN PICKUP: IMPORTANT
Downtown bookings Monday to Friday confirmed for 18.00 (6pm) must be collected by this time. The locations cannot allow for late arrival as cars and buildings must be locked and secured for the closing time.

Hertz Excess Reduction Guide

VroomVroomVroom.co.nz does not sell protection products or excess reduction packages, therefore any quotes/enquiries MUST be directed to Hertz.

  • Get it cheaper with 1cover.co.nz or for Aussies1cover.com.au
  • Standard Liability $3450* ($4025 specialty/8seat/4wd) including GST.
  • Accident Excess Reduction - from $29.90* (incl GST) per day for standard vehicles.
    This package reduces your liability to NIL. Premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car groups NZD35.65 (incl GST) per day

Method of Payment

At the time of rental, an authorisation is obtained on your credit card based on the estimated rental charges. You must have enough credit on your card to cover all charges.
Acceptable credit/charge cards: American Express / Mastercard / Diners Club / Visa
You may opt to pay with a debit card or cash* upon return of rental vehicle, if desired.

At the time of rental, an authorisation is obtained on your charge/credit card based on the estimated rental charges. You must have enough credit on your card to cover all charges plus a bond of $200.00.

Acceptable credit/charge cards: American Express / Mastercard / Diners Club / Visa / EurocardOptima-Amex / Vector-MC / Hertz / 

Japanese Credit Cards will not be accepted

Age

The minimum rental age is 21 years for the economy manual, compact manual, compact auto, intermediate auto, fullsize auto, premium wagon, 4WD and luxury 8-seater car groups.

The minimum rental age is 25 years for the premium 4WD. Renters must be over 25 years of age and have held their full licence for at least 12 months.  The minimum rental age and other requirements for additional drivers will be the same as for the renter.

Driver's Licence

At time of rental, the renter must present a full valid driver's licence issued from their country of residence that has been held for a minimum of one year. If the licence is not in English, then an International Driver's Licence is also required.

New Zealand law requires you to carry your driver's licence with you whenever you are driving.

Renters from China can use a China Notaries Certificate (CNC) which is used in place of an International Driving Permit; however their original Chinese licence MUST accompany the driver as well as the CNC.

Additional Drivers

Persons other than the renter who wish to drive must present their licence at any Hertz office, in the presence of the renter any time during the rental. They must sign an “Additional Driver” form to be attached to the Rental Agreement. There is no charge for Additional Drivers.

Travelling Inter-Island

A regular inter-island ferry service connects the North and South Islands. Hertz has locations on the main ferry wharf at both Wellington & Picton.

Hertz vehicles do not cross between the North and South Island. You will need to leave your vehicle at Hertz Picton or Wellington ferry location and collect another vehicle once you have crossed the Cook Strait. This will eliminate the cost of ferrying your vehicle since you do not need to worry about transporting it between the Islands.

Only one Hertz booking is required for standard vehicles (economy manual, compact manual, compact auto, intermediate auto, fullsize auto car and premium wagon AWD* car classes) if you plan to travel between islands. You must advise the Hertz branch of your travel intentions when you pick up your vehicle or call Hertz on 0800 501 301, at least 48 hours before you cross the Cook Strait. Our staff will remind you of the procedures you should follow at that time. Unfortunately if Hertz are not advised, we cannot guarantee a vehicle will be available. A substantial fee applies to rentals where a vehicle is returned on a different island to where it was collected.

For special vehicle classes (premium wagon AWD, midsize 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes), one booking per island must be made. If you are trying to make one booking to cover both islands for a special vehicle class, you will not see the vehicle returned to the comparison. In this instance you will need to make separate bookings per island.

  • The first rental must be a minimum of 3 days.
  • The second rental must start within 5 hours of the first rental finishing.
  • Rentals of one to six days in the North and/or South Island may be subject to one-way fees
  • Ferry Terminal fee of NZ$46.00* plus GST for second island.

Accident Damage Excess

In the event of damage, an Accident Damages Excess (ADE) will apply per incident regardless of fault. This is the amount the renter contributes towards the loss or damage. The ADE is currently NZD3450.00* (inc GST) for the economy manual, compact manual, compact auto, intermediate auto and full size auto car classes, and NZD4025.00* (inc GST) for the premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes. Excess amounts may vary so please check at time of reservation.

If damage has occurred, the full ADE amount will be charged to the renter's nominated Credit Card, should the renter choose not to reduce their excess with either Renter Protection Package (PKG) or Accident Excess Reduction (AER).

Once the vehicle is returned, should no damage have been incurred, no excess will be charged.

When you rent a Hertz car while travelling within New Zealand, it is important to know that you are protected in the event of an accident.

Liability Cover

Hertz provides $5,000,000 liability cover toward property belonging to a 3rd party excluding passengers in the Hertz vehicle.

Loss Damage Waiver (LDW)

Rates include LDW which provides cover for theft and/or damage to the Hertz vehicle and/or Third Party Property, as long as you comply with the rental terms and conditions.

In the event of damage, an Accident Damages Excess (ADE) will apply per incident regardless of fault. This is the amount the renter contributes towards the loss or damage. The ADE is currently NZD3450.00* (incl GST) for the economy manual, compact manual, compact auto, intermediate auto and fullsize auto car classes, and NZD4025.00* (incl GST) for the premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes. Excess amounts may vary so please check at time of reservation.

If damage has occurred, the full ADE amount will be charged to the renter's nominated Credit Card, should the renter choose not to reduce their excess with either Renter Protection Package (PKG) or Accident Excess Reduction (AER), (see Optional Renter Protection Services below).

Once the vehicle is returned, should no damage have been incurred, no excess will be charged.

Optional Renter Protection Services

(available by contacting Hertz, or at the counter on vehicle pickup). At selected locations, you may purchase Optional Renter Protection Services to increase your level of cover. For the highest level of cover, Hertz recommend the Renter Protection Package.

Accident Excess Reduction (AER)

  • AER reduces the ADE to nil
  • AER cost* is: Economy manual, compact manual, compact auto, intermediate auto and fullsize auto car classes NZD29.90 (incl GST) per day. Premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes NZD35.65* (inclGST) per day

Renter Protection Package (PKG)

The PKG reduces your ADE and insures the authorised driver and/or passenger/s and their personal belongings.
The PKG combines AER with the benefits of Personal Accident Insurance (PAI) and Personal Effects Cover (PEC). Offered at a discounted rate, the PKG saves you money by providing cover for less than what you would pay if you were to purchase the options individually.
Combinations of these optional services are available; however PEC is only available as an option when taken as part of the PKG or in conjunction with PAI.

PKG cost* is:
Economy manual, compact manual, compact auto, intermediate auto and fullsize auto car classes NZ$37.95* including GST per day.
Premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes NZ$43.70* including GST per day.

Personal Accident Insurance (PAI)

PAI is available at all Hertz locations and provides the authorised driver and/or passenger/s, compensation for accidental death or bodily injury (as specified in the policy) caused by an accident in connection with the rental vehicles.

PAI provides benefits up to a maximum cover of NZD100,000 (The Compensation) for accidental death or bodily injury (as specified in the policy) for the authorized driver and/or passenger/s (exclusions apply). The maximum amount payable for a passenger shall be 10% (Ten Percent) of The Compensation and the balance of the compensation shall be payable to the authorised driver.
PAI cost is NZD5.75* (incl GST) per day.

PAI is not available to renters 80 years or older.

Personal Effects Cover (PEC)

PEC provides benefits to the authorized driver and traveling companions for loss or damage to baggage and personal belongings.
Limit any one article NZD1025* inc GST
Limit per vehicle for authorised driver NZD3025* inc GST
Limit per vehicle for authorised driver & passengers NZD6025* inc GST
PEC is only available as an option when taken as part of the PKG or in conjunction with PAI.
PAI/PEC cost** is NZD11.50* (incl GST) per day.

**Corporate rates may vary so please check at time of reservation.
  

Baby, child and booster seats

Infant (baby)

Approved by NZ safety standards for children between 0 months - 4 years.
Fee: NZ$59.80* inclusive of GST per rental

Child seats

Approved by NZ safety standards for children between 6 months - 4 years
Fee: NZD$59.80* inclusive of GST per rental

Booster seats

Approved by NZ safety standards for children between 5-8 years.
Fee: NZ$59.80* inclusive of GST per rental

General conditions: 

A refundable deposit is required as follows:

Infant (Baby) Child & Booster Seats NZ$57.50* inclusive of GST

It is compulsory by law for all children under 5 to be restrained by an approved child restraint. 

How: Reply to confirmation email with your request to add to booking and our Customer Care team will contact Hertz.

Refuelling Options

Hertz provide you with a full tank of fuel at time of rental and options are available for replacing the fuel you use.
Options include:

Fuel Purchase Option (FPO)

FPO allows you to purchase a full tank of fuel at a discounted rate at commencement of the rental. You are not required to return the vehicle with a full tank of fuel, thus saving time as well as money. Any unused fuel is Non-Refundable.

Re-fuelling Service Option (FCL) 

A refuelling service is offered for your convenience when you choose to return the vehicle with less than a full tank of fuel. Hertz will refill the vehicle for you and the refuelling service charge will be added to the cost of the rental. This option is available at all Hertz locations, however fuel charges may vary by location.

Renter Refills Vehicle

You may choose to personally refill the tank at a petrol/fuel station, however this must be done immediately prior to return.
All Hertz vehicles run on 91 octane unleaded petrol.

Rental Requirements and Restrictions

You must meet the minimum age restrictions, present a valid driver's licence and possess an acceptable credit/charge card in your name.
Cars are driven on the left side of the road.

Hertz vehicles cannot cross between the North and South Island.

You will need to leave your vehicle at Hertz Picton or Wellington ferry location and collect another vehicle once you have crossed the Cook Strait. For further information refer to Travelling Inter-island section.

Additional/Optional Equipment

GPS - Hertz NeverLost – New Zealand

NeverLost is available in almost all New Zealand locations, subject to availability for a nominal daily fee of NZ $12.60* inc GST.
NeverLost units can be taken one-way.

Multi Island rentals are NOT available with these units. NeverLost equipment must NOT be taken across the Cook Strait. The renter must return the NeverLost® equipment to the Hertz counter or leave it in the glove box of the first vehicle and pick up another unit with their second vehicle after they have crossed the Cook Strait.

If the renter takes the NeverLost® Equipment across the Cook Strait $50* plus GST relocation fee will be charged.

Snow Equipment

Chains
Cost per Day: NZ$17.25* inclusive of GST (Capped at 7 days)
Maximum Charge: NZ$120.75* inclusive of GST

Ski Racks/Snowboards
Available on all vehicles except Groups B (Economy Sedan/Hatch) and K (Passenger Van)
Cost per Day: NZ $17.25* inclusive of GST (Capped at 7 days)
Maximum Charge: NZ $120.75* inclusive of GST

Ski Racks and Chains: Available on all vehicles except B and K (as above) Cost per day NZ$34.50 inclusive of GST (capped at 7 days)
Maximum Charge: NZ$241.50* inclusive of GST

How: Reply to confirmation email with your request to add to booking and our Customer Care team will contact Hertz. Generally available when requested with 48 hours advance notice.

Deposits

Chains NZ$57.50* inclusive of GST
Ski Racks/Snowboards NZ$57.50* inclusive of GST
Ski Racks & Chains NZ$115.00* inclusive GST

Mystery Vehicles

Available only from selected locations around New Zealand at selected times. Cancellation charges apply. Hertz Mystery Vehicle cannot be used in conjunction with any other discount. Car will be any car as selected by Hertz from Hertz collection of vehicles. Vehicle will range from compact to 8-seater people movers. Vehicles will not require any special license qualifications to be able to drive.
Preference can be requested after booking but can't be guaranteed. Hertz pickup location will do their best to accommodate the request but basically, this deal is for what's available at time of pickup. Email preference request to info@vroomvroomvroom.com.au or reply back to the email confirmation.

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