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    What to do if You Have an Accident in a Rental Car

    car accidents


    At VroomVroomVroom, we understand that accidents happen. It’s important to know exactly what to do in case of an accident to make sure that you are safe and that you are taking precautions to get back on the road and enjoy your trip. Take a look below to see what to do in the case of an accident, who is here to help, and what options are available to reduce any financial liability you may have.

    What do I do if I’m in an accident?

    1. Ensure everyone's safety​. Make sure that everyone is safe and call 111 if you need immediate help​.
    2. Move the rental car. Is the car obstructing the road? If safe to do so, drive the car to a safe area.
    3. Call the car rental company. Call their roadside assistance number (see below) and let them know what has happened.
    4. Have the car rental assessed. The car rental company will inspect the damage. They will determine the repair costs and charge you accordingly. If you purchased insurance with the car rental company, you may not have to pay for any damage.
    5. Hiccup Insurance. For Australian residents who purchased Hiccup Insurance, you will need to lodge a claim to receive rental reimbursement for the damage amount.

    Is roadside assistance available?

    Most of our suppliers provide some level of roadside assistance. You'll find all the relevant contact numbers on your rental agreement so you will know who to call if something goes wrong. In some cases, non-mechanical issues are not covered in the basic roadside assistance plan. These include:

    • Lost keys
    • Flat battery
    • Puncture
    • Run out of fuel

    Some car rental companies offer additional roadside assistance packages that cover even more. You will need to check the terms and conditions of your booking to find out the specific details.

    What is the number to call for roadside assistance?

    ​Take a look below to see who to call if you require roadside assistance from one of our suppliers: 

    • Europcar: 0800 625 035
    • Avis: 0 800 652 847
    • Hertz: 1800 654 5060
    • Budget: 1800 656 550
    • Enterprise: 1800 690 818
    • Thrifty: 0 800 525 525
    • East Coast: 0 800 447 658

    What options are available to reduce my financial liability?

    When you rent a car in New Zealand, you have the option to purchase insurance that will reduce your financial liability. The car rental company will have its own protection products available at the car rental counter. Alternatively, if you have travel insurance, there may be cover for rental cars within the insurance itself.

    Are you an Australian resident travelling to New Zealand? If so, you can purchase Hiccup Insurance to protect you against any fees or damage. Learn more here.

    Read more about driving a rental car in New Zealand.

    Remember:

    If you need roadside assistance

    Check the car rental agreement to find roadside assistance numbers. You can also ask the car rental company representative for more information when you pick up your vehicle. Remember there are some things that may not be included in the basic roadside assistance plans.

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