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Compare car hireThis summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.
Dollar accepts major credit and debit cards for payment and for the deposit. Some depots may accept cash — check with the depot beforehand.
Alamo may levy an additional charge for any of the following (though not limited to) cases:
Additional drivers
Child seats
Additional roadside assistance coverage
Dollar allows additional drivers, for a surcharge per driver per day to a maximum of five days in any 30-day rental period. Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.
The minimum age for renting a hire car with Dollar is 18 years old with the exception of vehicle from the Dollar Adrenaline or Dream collection, which have a minimum age of 25. Dollar applies a Young Driver surcharge for drivers of the age of 20 and under which is capped at a maximum of seven days per 30 days of rental.
If you cancel your Dollar booking through a no show, or even with prior notice, there may be a cancellation charge applied.
Dollar can supply, for a fee, child seats, but it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly prior to commencing the rental. You may install your own child safety seat or capsule of any type in our vehicles at your own risk. Child seats can not be added to a vehicle from Dollar’s Adrenaline or Dream Collection vehicles.
Dollar may apply a surcharge to credit card transactions, as specified in your Rental Agreement.
In the unfortunate event of an accident:
If there are injured people, contact emergency services first.
Contact Dollar roadside assistance with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Do not admit fault.
Prepare a written accident/damage report
Submit the report to Dollar.
Dollar allows driving the rental vehicle in snowy conditions, however it is essential that you check beforehand that your intended vehicle is appropriate for snow conditions and if any additional equipment, such as snow chains, is required.
If your vehicle is using snow chains, you must ensure that the vehicle complies with any legal requirements relating to fitment of snow chains and that the snow chains are fitted correctly. Failure to do so will be considered a prohibited use and you will be fully liable for any resulting damage. Renters must at all times ensure plastic hub caps are removed prior to fitting snow chains. Snow chains must be tightened after 50m to avoid damage to the rims and hub caps must be replaced on the vehicle when the chains are removed.
Dollar requires that all drivers have held their license for at least 12 months, and is valid for the type of vehicle being rented. Dollar does accept provisional licenses, but it does not accept learner permits. If the driving license is not in English, an International Driving Permit or an English translation is required.
You must not use the vehicle in any of the following (though not restricted to) use cases:
You, an authorised driver or your passengers acted recklessly or with deliberate intent to cause loss or damage to the vehicle
The vehicle is damaged in any of the following (though not limited to) ways:
repairing a vehicle without our prior written authority.
driving the vehicle while under the influence of any drug, substance or intoxicating liquor to the extent that driver’s ability to control the vehicle is impaired or where the driver’s blood level of any drug or alcohol is over the applicable Country, State or Territory legal limit. If a person refuses or fails to provide a breath, blood or other sample when lawfully required to do so by police or as required by law, the driver is deemed to be over the legal limit;
the fitting of objects to the interior or exterior of the vehicle that are not authorised by Dollar;
failing to take reasonable precautions to safeguard the vehicle such as leaving windows open or keys in the vehicle, or failing to use the anti-theft system (if provided);
the vehicle is used for committing an illegal or unlawful act (other than a traffic offence which does not automatically result in the loss of a driver’s licence in the applicable State or Territory)
the use of the vehicle by a person who was not authorised by Dollar as the main or additional driver or did not meet the driver requirements in the Agreement;
the vehicle is used on a racetrack or for racing or undertaking reliability trials, rallies or other contests;
the vehicle is sub-rented, transferred or sold;
the vehicle is used to carry passengers (e.g., as a taxi or car sharing arrangement) unless Dollar consents in writing, or to carry cargo (except for commercial vehicles), for hire, reward or remuneration;
the vehicle is used for hauling any goods that are incorrectly or inappropriately loaded or for the haulage of which the vehicle was not designed (including any hazardous materials, such as any gases or substances which may form explosive mixtures); or
the vehicle is used for towing a trailer or any other vehicle, unless the vehicle has a towbar fitted by Dollar, in which case you have permission from Dollar to tow a trailer provided the weight and dimensions of the item being towed do not exceed the specified capacity of the vehicle
the vehicle is overloaded with passengers and/or baggage;
the vehicle is driven on a beach or through a flooded road or otherwise through a body of water (including but not limited to a pothole, ditch or riverbed), or natural disaster which could be avoided including fire, storm or cyclone;
the vehicle is driven in restricted areas, including airport service roads and associated areas, or on a road notified to you as prohibited by Dollar or off-road (e.g., on fire trails, tracks, fields or paddocks) (unless specified in writing by Dollar);
the vehicle is used in a manner that, in Dollar’s reasonable opinion, brings Dollar into disrepute or publicly associates Dollar with any particular political, religious, promotional or activist position;
driving an EV through a car wash, or over foreign objects that cause damage to the EV
on unsealed roads (except for roads under repair, access roads to recognised camping or accommodation grounds)
the vehicle is driven in prohibited areas listed below:
Dollar vehicles must not be operated off-road, on any beach, river, stream, through flood waters, or any road where the police of governing authority has issued a warning. You must never drive the rental vehicle on:
90 Mile Beach in Northland
Skippers Canyon Road and the road to Macetown in Queenstown
Dollar supplies EVs with at least a 90% charge. If the vehicle is returned with a charge level below this, you will be charged the EV Battery Recharging Service fee to return it to the expected level. If you return an EV charged below 15% you will be charged an additional Low Battery Recharging Service fee.
Charging cables and keys are supplied and the fee (excluding GST) for the loss of either are $500 and $50 respectively.
Any underbody or battery damage caused by driving an EV over foreign objects is not covered by damage liability reduction or waiver products, and you will be liable for this damage. Dollar will not be responsible for removing any personalization created in the EV — you are responsible for logging out of any personal accounts at the end of your EV rental.
EVs must not be driven through an automatic car wash. Any damage that occurs from driving an EV through a car wash is not covered by any damage liability reduction or waiver products, and you will be liable for all costs associated with damage caused from this prohibited use.
The government or council (as applicable) may have road user charges applied to EVs based on the kilometres driven. Dollar will charge any such applicable fees to you, based on your departure location. Dollar will pass on the applicable fees collected from you to the appropriate government or council bodies.
If you want to rent from an Dollar location that is within 100km of your place of residence, then Dollar may need to complete some additional checks, and you will also need to pay a bond of $500 (passenger and commercial vehicles) or $1,000 (Prestige and Adrenaline vehicles) to secure the rental. You will need to provide at least two recent utility bills (dated within the last 3 months) from your place of residence.
If you are unsure what fuel to use, please ask the station attendant or contact the Dollar rental location for advice. Dollar will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, Dollar will charge you the refuelling cost along with a surcharge fee. If you have chosen a pre-paid fuel option, the above is not applicable.
Dollar supplies EVs with at least a 90% charge. Renters are expected to return the vehicle charged to the same level and fees will apply if this is not the case.
Dollar does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Dollar receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, Dollar will charge the hirer an additional administration fee, and will transfer the liability to the driver.
If your driving license is not in English, an International Driving Permit or a NZTA-approved English translation is required. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
Dollar permits rental vehicles on the inter-island ferries crossing the Cook Strait only if the itinerary is a return trip meaning you will return the vehicle to the depot it was first collected from. Dollar does not permit one-way rentals that use the inter-island ferries. If you plan to use the ferry in a one-way manner, you must make two rentals, one for the North Island and one for the South Island. Please see the Dollar Terms and Conditions for further information.
To pick up an Dollar rental car you need to satisfy both the licence and payment criteria:
You must present a valid and accepted credit card or bank issued Mastercard or Visa debit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.
If you are going to be late to pick up your car, please contact Dollar as soon as possible.
Dollar rental vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of the Dollar Terms and Conditions.
The rental vehicle excess can be reduced through the purchase of collision damage waiver products of which Dollar offers both Dollar Extra (which can reduce your liability) and Dollar Plus (which can remove your liability).
Excess insurance is also available through third party providers such as Prosura.
Contact the Dollar rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations with a 59 minute leeway generally provided to the agreed upon return time. Outside of this leeway, late fees may apply.
If your vehicle is from the Dollar Prestige, Adrenaline or Dream collections, roadside assistance may be provided by the manufacturer.
Dollar provides emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee associated with roadside assistance. For any mechanical breakdowns related to a vehicle fault, there is no charge.
The security deposit is a downpayment charged to your credit card — the amount of the bond is specified in your Rental Agreement. Dollar will refund the bond amount upon return of the undamaged vehicle.
Dollar does not pay any toll charges and it is the sole responsibility of the hirer to pay all toll charges incurred during the rental period. In the event that Dollar receives an unpaid toll notice relating to the period the vehicle was on hire, Dollar will charge the hirer an administration fee and pass the toll liability to the driver.
Dollar levies a Young Driver fee per day for drivers of 20 years and under.
Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.