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Need help with your car rental? Phone: 0800-141-466
Need help with your car rental?
Phone: 0800-141-466

Car Model Availability

car model availability

When you book a rental car, you are booking a certain class of vehicle. The car that you book may be the one you receive however you may also receive a car from the same class that is similar. It’s hard for a car rental company to guarantee a specific car due to the fact that their fleet changes often from location to location. They will be able to guarantee the amount of seats, class of car, transmission, number of doors, if it has air-con and the fuel type - just not the specific model. This is why we use the term ‘or similar’ in our booking flow. This term works the same for every car rental company.

Car availability example

Read more about picking up a rental car in New Zealand.


If you have any questions to do with the car rental you have booked...

You can call our customer care team here. This means that you will have peace of mind when you pick up you rental, plus an understanding into what to expect in the instance you receive a different car model from the same class.