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GO Rentals Terms & Conditions - Summary of Key Points

Please note: for GO Rentals New Zealand's full terms and conditions, a link will be provided upon booking submission.

Below is a summary of the most important information. If you have further questions, please contact our customer care team.

Rental Vehicle Excess

The excess can range between NZD $2,500 and NZD $3,500 depending on the vehicle type, and will be specified in the Rental Agreement you accept upon pick up.

The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.

Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.

Security Deposit/Bond

The nominated credit card will be authorised for the rental amount at the time of pick up and held by GO Rentals for security purposes. Where a bond is held, this amount will be refunded provided the vehicle is returned on time to the correct location, undamaged, and with a full tank of fuel and a clean interior. If the vehicle is damaged during the rental term, the renter will be liable for the excess amount specified in the Rental Agreement.

Credit Cards

The renter must provide a valid credit card for security and the required bond as outlined in the Rental Agreement. Accepted credit cards are Mastercard, Visa, American Express, Diners Club, and JCB. A debit card is not considered a credit card and cannot be used for security or bond purposes. A 2% surcharge applies for Visa and Mastercard payments and a 4% surcharge applies for American Express, Diners Club, and JCB payments.

Accepted Cards

  • Mastercard
  • Visa
  • American Express
  • Diners Club
  • JCB


GO Rentals locations are open seven days a week.

Auckland City – Central

8:00 am – 5:00 pm

Auckland Airport

4.30 am – 2.00 am

Wellington Airport

7:00 am – 7:00 pm

Christchurch Airport

5:00 am – 11:00 pm

Queenstown Airport

8:00 am – 8.00 pm

Dunedin Airport

8:00 am – 8:00 pm

Airport Shuttle

Airport shuttle transfers are available from International and Domestic airport terminals. These are to be requested upon arrival at the airport by using the appropriate branch freephone number.

Auckland Airport

0508 246 884

Wellington Airport

0508 246 584

Christchurch Airport

0508 246 784

Queenstown Airport

0508 246 984

An on-airport check-in desk is available at Dunedin Airport. This is conveniently located in the Car Rental building immediately adjacent to the arrival terminal.

Transfers to the airport following drop off are available from all airport branches. However, there are no transfers available between the airport and city branches in Auckland.

Driver and Licence Requirements

The minimum age to rent a GO Rentals vehicle is 21. There is no maximum age.

Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.

A valid driver licence from the primary driver’s country of residence must be presented in person upon collection of the rental vehicle. Any driver licence not printed in English must also be accompanied by a valid International Driving Permit (IDP). International Driving Permits serve only as a translation and are only valid if presented in conjunction with a valid driver licence of the issuing country.

Any restrictions or conditions on overseas driver licences will apply in New Zealand. If the restriction is in regards to the number of passengers that the driver can carry, the closest New Zealand category equivalent will apply.

Additional Drivers

All additional drivers must be added to the Rental Agreement upon collection of the rental vehicle. A one-off charge of NZD $10 will apply per additional driver.

Inter-Island Travel

The rental vehicle can be taken between islands via ferry. Associated costs must be borne by the renter.

Fuel Policy

All vehicles are provided with a full tank of fuel. A NZD $25 refuelling fee plus the cost of fuel will be charged where the vehicle is not returned with a full tank of fuel.


Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.