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Ezi Terms & Conditions - Summary of Key Points

Please note: for Ezi New Zealand's full terms and conditions, a link will be provided upon booking submission.

Below is a summary of the most important information. If you have further questions, please contact our customer care team.

Rental Vehicle Excess

The Damage Waiver Excess can range between NZD $3,00 and NZD $5,00 depending on the vehicle's class and will be specified in the Rental Agreement you accept upon pick up.

The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.

Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance and excess reduction waivers sold by the rental provider at the rental counter

Credit Card Surcharge

Up to 4% of the total transaction value will be charged to any card used for payment with Ezi .

Security Deposit/Bond

Ezi will pre-authorise a security deposit of NZD $400 on the nominated credit or debit card upon collection of the rental vehicle. 

These Pre-Authorisations may take up to 4 – 7 business days after the end of your hire to be released by your bank. 

A valid Debit Card or Credit Card in the renter's name is required upon collection of the rental vehicle.

Accepted Cards

  • Mastercard
  • Visa
  • American Express

Please ensure you have a valid Debit Card or Credit Card with the appropriate logo, the card must have the Drivers name and the card number printed/embossed on it. The name on the Debit/Credit Card used for payment must match the name of the main Driver on their Driver’s License. 

EFTPOS-only debit cards are not accepted. Cash cards are not accepted.

The cardholder must be present upon collection of the rental vehicle.

Driver and Licence Requirements

Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.

Drivers Licence & ID

A valid driver licence from the primary driver’s country of residence must be presented in person upon collection of the rental vehicle.

The licence must certify the driver as qualified to legally operate the class and category of the vehicle being rented.

All driver licences printed in non-Latin/non-Roman characters must be accompanied by a valid International Driving Permit (IDP). International Driving Permits serve only as a translation and are only valid if presented in conjunction with a valid driver licence of the issuing country.

Any and all required documentation must be under the primary driver’s name and be presented by the primary driver upon collection of the rental vehicle.

Driver Age Requirements

Ezi requires that drivers must be at least 20 years of age at the time of pickup. There are no maximum age restrictions.

Additional Drivers

Additional drivers can be added to the Rental Agreement upon collection of the rental vehicle.

Each additional driver is charged NZD $5 per day (excluding GST).

All drivers must be listed on the Rental Agreement and meet the licence requirements as noted above.

Fuel Policy

Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.


Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.