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Apex Terms & Conditions - Summary of Key Points

Please note: for Apex New Zealand's full terms and conditions, a link will be provided upon booking submission.

Below is a summary of the most important information. If you have further questions, please contact our customer care team.

Rental Vehicle Excess

The excess can range between NZD $2,000 and NZD $3,500 depending on the vehicle type, and will be specified in the Rental Agreement you accept upon pick up.

The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.

Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.

Credit Card Surcharge

Apex Car Rentals does not charge card transaction fees.

Excluding the security deposit, the credit card surcharge is applicable to all rental charges, including damage liability charges and any optional items purchased.

Security Deposit/Bond

For the security of the credit card holder, the primary driver must present a credit card in their own name. It is not possible to collect a vehicle with someone else's credit card. All rental agreements must be secured using a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card, or a bank issued Visa or Mastercard debit card.

Accepted Cards

  • Mastercard
  • Visa
  • American Express
  • Diners Club
  • China Union Pay

Driver and Licence Requirements

The minimum age for renting with Apex Car Rentals is 21 years old.

Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.

A valid driver licence from the primary driver’s country of residence must be presented in person upon collection of the rental vehicle. Any driver licence not printed in English must also be accompanied by a valid International Driving Permit (IDP). International Driving Permits serve only as a translation and are only valid if presented in conjunction with a valid driver licence of the issuing country.

Apex New Zealand accepts valid Australian P2 probationary licences.

Apex New Zealand does not accept digital driver licences.

Additional Drivers

Apex does not charge fees for additional drivers. Upon collection of the rental vehicle, the primary driver may add additional drivers to the Rental Agreement.

Fuel Policy

Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.


Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.