FAQs

Top Questions

  • Do I need a credit card?
  • Can I use a debit card?
  • Tell me about car rental excess cover?
  • Inter-island Travel?
  • How do I add a child seat or GPS to my booking?

More FAQs

  • I can't see the car I want?
  • How do I view, cancel or modify my booking?
  • I am travelling with over 5 passengers. What car should I hire?
  • I want to hire a truck, bus or ute?
  • Is my credit card debited at the time of reservation?
  • Can I get a complete "quote" without entering any credit card details?
  • Will I be charged by failing to show up?
  • Will my overseas drivers licence work for New Zealand?
  • Why are flight details important?
  • I have not received my confirmation email?
  • How old do I need to be to hire a car?
  • Are the quotes comprehensive of all fees and charges?
  • Can I make a reservation for a one way car hire?
  • Why is it more expensive when I say I'm a foreign customer?
  • Can I take my car on the Ferry?
  • What happens if I receive a Speeding Fine?
  • Are seatbelts required in New Zealand?
  • Can I travel with my pets?
  • What happens when I book and the page says 'unavailable' and to call you?
  • Glossary
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