Terms and Conditions > New Zealand > Avis

Avis Terms & Conditions

The below T&Cs (including prices and taxes) are provided by Avis and may change without notice to VroomVroomVroom.

This quote includes:

  • G.S.T, Airport taxes and Premium Location Fees if applicable.
  • Stamp duty.
  • Basic insurance cover (LDW) for cars with an excess of $3450 inc GST (specialty/people mover/luxury/4wd -$4312.50 inc GST ). Excess reduction protection needs to be purchased separately upon arrival. *drivers under 25 cannot reduce excess - refer below.
  • Signified kilometre amount (generally unlimited).
  • Vehicle Registration.
  • One way fees if applicable.

This quote will not include:

  • Excess reduction insurance which can be purchased from $27.60 inc GST per day, reducing the excess down to $258.75 inc GST for standard fleet (or $345 inc GST for specialty vehicles). Refer below for further information
  • Child Seats or booster seats (can be purchased after confirmation for $14.95 inc GST per day to maximum of $74.75 inc GST per rental).
  • An age surcharge of $28.75 inc GST per day per driver, in between the ages of 21 and 25 *21-25 yr drivers cannot reduce the excess fee.
  • GPS at $11.45 per day inc GST
  • Extra kilometres (most rentals have unlimited kilometres)
  • Any extras signed up for upon arrival, e.g. vehicle snow equipment
  • Remote location fee of $30 plus GST applies to KeriKeri locations
  • Interisland ferry costs (cars must not travel on ferry)
  • petrol costs

**All extra add-ons will attract additional percentage taxes and surcharges**

Modifying your booking may change the original quoted price.

INTER ISLAND RESERVATIONS must meet Avis terms and conditions for rental - details below.

Avis Excess Reduction Guide

VroomVroomVroom does not sell protection products or excess reduction packages, therefore any quotes/enquiries MUST be directed to Avis.

  • Get it cheaper with 1cover.co.nz
  • Standard Liability $3450 inc GST ($4312.50 inc GST specialty/8 seaters/4WD)
  • Accident Excess Reduction - from $27.60 per day inc GST
    This package reduces your liability to $258.75 inc GST in most cases (specialty/8 seaters/4WD can vary)
  • Protection products are added to the Rental Agreement at the counter on vehicle pickup

Varies by age of renter, location, type of vehicle and rate. Note: ER does not cover certain loss or damage and cannot be waived in full. Please contact Avis for further insurance information, specialty cars differ in excess. Subject to the Avis Terms and Conditions.

Credit cards

Avis accepts the Avis Charge Card, American Express, Diner's Club, MasterCard and Visa. You can only use a debit card if it has the MasterCard or Visa emblem / logo. Prepaid debit cards are not accepted.
A valid credit card must be presented by the credit card holder when collecting the vehicle. A pre-authorisation will be made on the credit card for the estimated total value of the rental and any applicable security bond. The card holder will not have access to these funds until billing is completed at the completion of the rental. For security purposes the credit card used for payment / authorisation of the rental must be in the renters name and embossed on the front of the card. The renters signature must appear on the back of the card. Upon return of the vehicle, provided the vehicle is returned undamaged and no additional charges apply (e.g. fuel), the pre-authorisation will be cancelled. Full and final payment can be made using the same or an alternate credit card, or where allowed, cash.

Drivers Licences and Age Requirement

Drivers must be over the age of 21 and hold a full driver's licence for a minimum of 12 months.
If you are aged between 21 -25 years, an under-age surcharge will apply. The minimum age is 21 for all car groups. A Young Driver Surcharge will apply to drivers under 25 years of age. The Young Driver Surcharge is $28.75 NZD (inc GST) per day per driver.


Age Surcharge 21-25yrs

A Young Driver Surcharge will apply to drivers under 25 years of age. The Young Driver Surcharge is $28.75 NZD (inc GST) per day per driver.
The excess is non-waivalble:
Group A-E $3500.00 + GST ($4025 incl.)
Groups K; F; P; W and V $4000.00 + GST ($4600 incl.)

Child Safety Seats


For your convenience, rear-seat forward facing reversible child safety seats are available at most of our locations (can be purchased after confirmation for $14.95 inc GST per day to maximum of $74.75 inc GST per rental). Child safety seats are used for infants' ages from new-born up to 4 years of age. These can be used in two ways:

Reversed for babies
Forward-facing for toddlers

At corporate-owned locations, we guarantee availability of a child safety seat. At licensee-owned locations, your request will be held with your reservation, but the rental is made on a first-come, first-served basis so availability is not guaranteed.

Due to liability issues, Avis personnel are not permitted to install child safety seats into vehicles for customers. However, upon request, Avis will assist you with the installation of the child safety seat. Other questions regarding installation should be addressed
directly with the rental location. Add a seat via the "modify booking" link in your confirmation email, or email your babies age to help@vroomvroomvroom.co.nz and our Customer Service team will follow up for you.

Additional Drivers

There is no charge for additional drivers, but all drivers must present their licence to Avis staff and sign the rental agreement.

Relocation One Way Specials

During this promotion the vehicle class, make, or model requested is subject to availability and cannot be guaranteed.

Inter Island Travel – Multi Island Hire

Customers wishing to travel between the North and South Islands are not permitted to take Avis rental vehicles on the Inter islander Ferry across Cook Strait. To allow for this type of inter-island travel Avis has introduced a special rental system called a Multi-Island Hire which creates one continuous rental. If you require a Multi-Island Hire, the following rental conditions apply:
  • A minimum rental of 3 days is required on each island, with a minimum total of 6 days. If this requirement is not met the rental will be charged as two separate hires.
  • If you are traveling more than once between the two islands, the third (and subsequent) rental period has no minimum length of rental requirement.
  • The rental can start and finish at any Avis location in New Zealand (subject to vehicle availability).
  • You can cross between the two islands using the Picton Ferry Terminal and the Wellington Ferry Terminal, or you can fly into cities where Avis is located. Note: this policy only applies if you are traveling to the other island, not to a location within the same island.
  • A maximum of 5 hours is allowed between the drop off of the vehicle in one island and the pick up of the next vehicle.
  • A minimum of 48 hours notice is required of the customers intention to cross between the islands if a crossover booking has not been previously made. If notice is not given, we cannot guarantee a vehicle will be available on the other side.
  • A reservation number must be obtained when ferry details are advised to Avis. It is recommended to give both reservation numbers to Avis staff at the collection of the first vehicle. Please advise ferry crossing details to Avis or help@vroomvroomvroom.com.auIt is important to note that no Avis vehicle is allowed to cross Cook Strait between the North and South Islands. Any customer taking a vehicle across on the Inter-islander ferry will not be covered by insurance for any damage occurred to the vehicle. If they collect a car in one island and leave the vehicle in the other island location without Avis authorization, they will face an automatic relocation fee of NZD 450.00 (incl. GST).

Rental Exceptions For Interisland hire:

For the Toyota Previa van (group V), the minimum rental requirement is 5 days in each island (ie. a minimum total rental of 10 days across both islands).
Interisland Ferry Website for passenger travel only. Rental Cars must not travel on ferry: www.interislander.co.nz/ Ferry costs are not included in car rental prices.


Driving Restrictions


Avis vehicles may only be driven on paved roads. Off-road driving is prohibited.

In New Zealand you are prohibited from driving a rental vehicle on the following:
  • Tasman Valley Road (Mt Cook)
  • Skipper s Canyon (Queenstown)
  • Ninety Mile Beach (Northland)
  • any unformed roads, including beaches, i.e. roads other than tarseal and metal.
Please refer to Rental Terms & Conditions for further information on road exclusions.

Refer to Avis for Snow Cover terms and conditions if travelling beyond the snowline.


Snow Chains, Ski Racks, & Board Racks

Snow Chains, Ski Racks, & Board Racks can be rented individually for $14.38 inc GST per day, up to a maximum of $103.50 inc GST per rental. You can also rent a combination of racks & chains for $23 inc GST per day up to a maximum of $184 inc GST per rental.

BOOKINGS & INFORMATION:
For further details or to book your Snow Chains & Ski or Board Racks, please contact Avis on 0800 284 722 or reply to your confirmation and the VroomVroomVroom Customer Service team will follow up for you.

IMPORTANT NOTE:
Sub-Compact (Group A) and Full Size (Group E) cars cannot be fitted with ski racks, board racks, or snow chains and are unsuitable to book as ski cars

Rental Days


Most car rental rates are based on a 24-hour clock. Extra hours are charged at one third of the daily rate, up until 3 hours, when the rate becomes a full days charge. In addition, the charges for optional insurance are charged at the full day rate.

GPS


Where2® GPS Guidance by Garmin GPS at $11.45 per day inc GST
Terms & Conditions

Available at participating locations.
  • Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.
  • Customer is responsible for all costs in the event of lost, stolen or damaged Where2 Unit and all of its components.
  • Renter agrees to release and hold Avis harmless for any Where2 failures.


Optional Protection and Excess Reduction

Vroom Vroom Vroom does not sell protection products or excess reduction packages, therefore any quotes/enquiries MUST be directed to Avis.


Avis offers several optional insurance plans and are available for an additional daily charge.
Renters may (in many locations) purchase additional insurance at the time of rental. The Avis renter is responsible for all damage or theft of the Avis vehicle subject to certain exclusions contained in the Avis rental agreement.

Loss Damage Waiver (LDW)
Excess Reduction (ER)
Personal Effects and Baggage Insurance (PEB)
Personal Accident Insurance (PAI)
Optional Protection Package
Loss Damage Waiver (LDW)
Limits the renter's financial responsibility for loss or damage to the Avis vehicle (if you comply with the Avis Rental Agreement). In most cases, an excess applies and can be reduced through the purchase of Excess Reduction (ER).
LDW is included in most rates in New Zealand.



Excess Reduction (ER)

In New Zealand, this reduces the excess in most cases from NZ$3162.50 (including GST) to NZ$258.75 (including GST). Varies by age of renter, location, type of vehicle and rate. Note: ER does not cover certain loss or damage and cannot be waived in full.

Protection Package

The Avis Protection Package is an optional all-inclusive package which gives you and your family coverage for things like: damage to the Avis rental car, your personal belongings and personal injury.

The package comprises Excess Reduction (ER), Personal Accident Insurance (PAI), and Personal Effects and Baggage Insurance (PEB).

Personal Effects and Baggage Insurance (PEB)

Personal Effects & Baggage Insurance (PEB) provides the renter and Authorised Drivers, and any person travelling with the Renter and Authorised Driver, but excluding any hitchhiker, with cover up to a certain limit for loss or damage to baggage and personal effects contained within the rental vehicle.

Note: PEB is not available separately. It can only be purchased as part of the Optional Protection Package.

Personal Accident Insurance (PAI)

Personal Accident Insurance (PAI) provides the Authorised driver with cover up to a certain limit for Death, Permanent Disablement and specified Permanent Total Loss and in certain circumstances medical expenses.

Note: PAI is not available separately. It can only be purchased as part of the Optional Protection Package.
Optional Protection Package
Includes Excess Reduction (ER), Personal Accident Insurance (PAI) and Personal Effects and Baggage Insurance (PEB) at selected locations in Australia.

NOTE: If you choose the Protection Package, please read the PAI and PEB Policy and the Product Disclosure Statement (PDS) contained in the Terms and Conditions of Rental.

100% Smoke Free Policy


Effective from 01 April 2011, Avis have introduced a 100% smoke free policy to their entire fleet. Every Make, Every Model. Customers will find a sticker on every vehicle to identify it as smoke-free.
Avis is excited about this change because it means a fresh, clean, odour-free vehicle every time you rent. There is a new inspection process and cleaning fee (up to $250+GST if the vehicle is returned and it smells of smoke) just to guarantee that all our vehicles really are clean and smoke free.

Petrol

Vehicle is rented with a full tank of petrol and has to be returned with a full tank of fuel. If the vehicle is not full of fuel upon return refuelling charges apply.

Please click here for the Avis Rental Agreement terms and conditions: www.avis.co.nz/car-rental/content/display.ac